Digital Help & Resources: A SharePoint Hub for Continuous Learning
This work was created in my professional capacity and is owned by the client for whom it was developed. Due to its proprietary nature, the artifact itself is not available for public viewing. The case study below tells the full story of the work.
THE BRIEF
A digital transformation initiative generates learning content constantly, but without a home, that content scatters, and the workforce never knows where to look. This SharePoint page was designed as the single destination for digital learning support across a large client organization. The objective was twofold: give the workforce one intuitive place to find help, from weekly tips to video tutorials, and launch a Knowledge Exchange initiative that turned learners into contributors by inviting them to share their own work-related tips through short, peer-created videos.
THE PROCESS
The page architecture was built around distinct, complementary sections: a Knowledge Exchange campaign hub, a weekly Digital Download series introducing immediately applicable improvements, and a Quick Tips & Tricks video library of short tutorials I produced. For the Knowledge Exchange, my role went beyond page design to help shape the initiative itself—solidifying the requirements, including clear Rules of the Road covering video length, topic scope, professionalism, security constraints, and an optional on-camera policy that lowered the barrier for camera-shy contributors. The submission workflow pairs a step-by-step tutorial video with a structured form and file naming convention, and a People’s Choice rating feature lets colleagues who are not ready to submit still participate by voting for the most helpful tips, building engagement from both directions.
THE OUTCOME
The page was delivered to the client as a complete, ready-to-grow learning destination: one organized home for digital support resources, a weekly series learners could follow, a self-service video library available at the moment of need, and a fully defined Knowledge Exchange initiative with guidelines, submission workflow, and rating mechanisms in place. The design was built to shift knowledge sharing from a top-down broadcast to a peer-to-peer exchange, and, by handoff, the foundation for that participatory learning culture was live and ready to use.
SKILLS DEMONSTRATED
Instructional design through an information architecture that organizes multiple learning formats around learner needs; adult learning thoery through peer generated content and low barrier participation that honor learners as experts with knowledge worth sharing; UX thinking through clear sections, a structured submission workflows, and a rating mechanism that makes quality visible; and stakeholder collaboration through partnering with the client to define the Knowledge Exchange requirements, from content guidelines to security contraints.
