Digital Transformation Video Learning System
This work was created in my professional capacity and is owned by my employer. Due to its proprietary nature, the artifact itself is not available for public viewing. The case study below tells the full story of the work.
THE BRIEF
A large government digital transformation initiative needed more than one off tool training videos. Leadership wanted a centralized video learning library that connected tool adoption to real behavior change, organized around specific milestones, learner levels, and the why behind each platform, not just the how. I designed the underlying learning framework myself, structuring it into six milestone groups broken into nineteen individual milestones with a detailed metadata model for every submission. That framework became the roadmap for everything that followed, from initial content sourcing to a fully built, client owned library.
THE PROCESS
The work began with designing the learning framework itself, defining six milestone groups and nineteen individual milestones, each mapped to a specific learner level, platform, and behavioral objective, along with a metadata model detailed enough to keep future contributions consistent and searchable. With the framework in place, I planned and led a focused sourcing effort to populate initial content across all six categories, weighting the workload by actual milestone density rather than an even, arbitrary split so coverage matched how the library was truly organized.
From there, I collaborated with the knowledge management team to translate the framework and its initial content into a physical library structure within the client's environment, ensuring the organizational logic held up once it moved from planning document to live system. The completed library was delivered to the client, along with the documentation and reference materials needed for their team to take over, sustain, and grow the collection independently.
THE OUTCOME
This work is currently in progress. The plan is designed to move from framework to a fully populated, client owned video learning library, with an initial round of sourced and documented content ready to demo as a foundation the client can build on, edit, and complete. Gap tracking is built in as an accepted and expected part of the process, giving the client visibility into what still needs to be filled rather than an illusion of completeness. The intended end state is a library the client's own team can own, sustain, and grow well beyond the initial sourcing effort.
SKILLS DEMONSTRATED
This project demonstrates instructional content strategy at a systems level, from originally designing the learning framework to planning how an entire content library gets sourced, sequenced, staffed, and eventually handed off for long term ownership. Metadata system design and analysis were central to the work, as was workload and capacity planning grounded in realistic estimates rather than assumptions. Project management was essential throughout, particularly in translating a complex structure into a time boxed, staffable plan and coordinating across teams to move it from concept to delivered system. The project also required stakeholder ready decision framing and an understanding of change management principles applied to digital transformation within a government learning and development context.
